The AM /PM Process. Morning Mobilization and End of Day Procedures to “Set the Stage” for Successful and Profitable Operations.
There is no, “silver bullet” in the landscaping business that an owner can use that will assure success. Instead, there are a myriad of details like a puzzle that must be sorted out and put into systems and processes.
One these areas is the AM / PM process. Having a system around the beginning of the day and the end of the day within the company can create an incredible amount of time saved, which will ultimately produce more profits.
Without these systems and processes in place, frustration and confusion will reign, which will lead to little or no profits and ultimately business failure.
Here is what ideally the morning dispatch should look like:
LAWN & LANDSCAPE MAINTENANCE: AM / PM PROCEDURES TEMPLATE
MORNING START TIME
ACCOUNT MANAGER / PRODUCTION MANAGER:
· Review Daily Schedule and Field Reports with Crew Leaders
· Conduct Team Meetings and Safety Meetings when scheduled
CREW LEADER:
· Review Daily Schedule and Field Reports with Account Manager
· Make any schedule, personnel, or equipment adjustments, due to absenteeism, weather, or breakdowns.
· Review crew pre-departure activities
· Enter truck and buckle up.
· Depart yard 6:45 AM
KEYPERSON:
· Check fluid levels in Trucks and Equipment.
· Start Equipment.
· Enter truck and buckle up.
· Depart yard 6:45 AM
CREW MEMBERS:
· Check Tires.
· Replenish water and ice.
· Enter truck and buckle up.
· Depart yard 6:45 AM
NOTES: Each employee should be assigned a specific task when mobilizing at start time. This will insure the crew leaves within the designated time frame. Personal Safety Equipment must be worn at all times in the yard as well as the job sites.
AFTERNOON COMPLETION
ACCOUNT MANAGER:
· Review Production Day //Reports with each Crew Leader
· Check over completed Field Reports with each Crew Leader
· Review any Equipment issues with each Crew Leader
· Review and Discuss any Problems, Un-Completed Work, Etc. with each Crew Leader
· Thank the Crew Leaders and Crew Members for their work that day
· Review any Adjustments Required for next days Production Schedule
· Lock and secure Truck/Trailer and Yard
CREW LEADER:
· Check Equipment Status for any repairs required
· Complete paper work: Time Cards and Production reports and place in bin
· Review day with Superintendent
· Review any Equipment issues with Equipment Specialist
· Work with crew… Follow up on their assigned tasks
· Thank the Crew for their work that day
· Lock and secure Truck/Trailer and Yard
KEYPERSON:
· Refuel the truck as well as the 5 gallon, 2.5 gallon and 1galllon gas cans, Handheld machines and mowers.
· Replenish Supplies: Edger Blades, Trimmer String, Grease and Oil, Pesticides
· Unhitch and disconnect Trailer
· Park Truck in front of Trailer
CREW MEMBER / GARDNER:
· Clean out trash from Truck/Trailer and put in dumpster
· Dump any debris in Truck in the appropriate dump site
o EX: Soil Pile / Brush Pile / Wood Pile / Trimmings Pile
IN REALITY…
…YOU NEVER RISE TO THE OCCASION…
…YOU ALWAYS DEFAULT TO YOUR LEVEL OF TRAINING !!!