How to Develop A Well-Trained, Safe, and Effective Work-Force!

                                                                               Do we really know how to  “Train Our Trainers”?

A lot of us are in the midst of working on our “Training Programs”.

This is an area that, as I have talked to different people around the industry is a continuing source of angst…

We live in an information rich environment. There are literally hundreds of places to get technical and business information. Association members are lucky to have at their fingertips; Programs, Books, Videos, DVD’s, CD’s etc. etc. These represent some of the most ‘cutting edge’ information and data available.

Yet with all of this “STUFF” why is training still a constant source of frustration for us Large or Small.  I do not think the problem is in finding the RIGHT STUFF.

          The problem is… Do we, as owners and managers know how to TEACH the RIGHT WAY?

          Do the people we charge with training, our crew leaders, know how to TEACH the RIGHT WAY?

To be effective, we as trainers need to be familiar with the nature of the Teaching-& Learning Process. We need to understand the processes of Teaching, Learning, and Training Methods.

It will help them be in touch with how people learn and retain skills and concepts.

Basically…  BEFORE YOU TRY TO TEACH …you should know how people, how adults learn.

None of this is new, this was an issue 200 years ago, 2000 years ago and I will venture to say that the Egyptian pyramid builders had the same training issues 

                      “Tell me and I forget. Teach me and I remember. Involve me and I learn” 

                                                                                                                                                  —  Benjamin Franklin (1706 – 1790)

                       “I hear and I forget. I see and I remember. I do and I understand”

                                                                                                                                         —  Confucius (551 BC – 479 BC)

This program examines the current state of training programs and systems in our information rich environment.

 It examines the following 3 processes:

 Teaching is directing the learning process – Motivating – Reinforcing – Satisfying Needs – Creating Interest – all toward the trainee’s goals.

  • Learning is the process by which a trainee, through his own activity, becomes changed in behavior.
  • Training Methods are those techniques (procedures / processes) used by the trainer to instruct the trainees in the knowledge, skills, and competencies necessary to achieve the objectives of the lesson.

 It examines the five basic ways in which people / adults / trainees learn:

 1) Doing:  Performing a new job in the same way, with the same tools and equipment, under the same conditions as they must do this task in an actual real-life situation.

2) Thinking:  Solving a real-life difficulty or problem: getting the facts needed to solve it; discussing it with others; arriving at decisions; putting the decisions into action, and testing them.

3) Seeing:  Observing a thing being done; studying pictures, charts, videos, illustrations, and real objects

4) Being Told:  Getting information and instruction through words – written, spoken, or printed.

5) Being Checked and Corrected:  Learning through mistakes brought to their attention in a positive manner by an alert, competent trainer.



A 12-Step System of Effective Training Processes

In the program, each step is discussed in detail as is the sequential flow of the process to achieve the maximum effect.

The most important thing about this process is that…

                  …You must use it Consistently and, in the Sequence, it is Presented in.

You CANNOT Skip Steps and Achieve the Results you Require

Providing this Tool to your Trainers will make them More Comfortable and Less Fearful of their Role as a Trainer.

This simple and implementable system, once embraced, allows an organization’s trainer’s to have the familiarity and the self-confidence to train their team members consistently, and thoroughly. Achieving a safe, competent, and effective workforce.

SHOW, DO, WATCH, COACH                                                                                    


 1) WHAT: Explain what it is that you are going to train on.

2) WHY: Explain why you do what you are going to train on.

 3) LISTEN: Have the trainee explain what and why   we do the specific process or procedure

4) SHOW: Demonstrate to the trainee the specific process or procedure.

 5) DO: Have the trainee demonstrate the specific   process or procedure.

 6) WATCH: Observe the trainee demonstrating the specific process or procedure.

 7) COACH: Explain to the trainee what they did right and what they need to correct.

 8) SHOW: Repeat the demonstration of the specific process or procedure emphasizing the areas the trainee needs to correct.

 9) DO: Have the trainee re-demonstrate the specific process or procedure with the corrections you demonstrated.

 10) WATCH: Observe the trainee re-demonstrating the specific process or procedure.   

11) COACH: Explain to the trainee what they did right and what they need to correct.

Repeat steps 8, 9, 10, and as required.

      AND FINALLY…                                                                                                                                                                      

                       … AND MOST IMPORTANT

    12) PRAISE: Compliment the trainee on their successful accomplishment.

 A Simple Process

        …that can and will apply to virtually any person or any area of your business.

            As we all know …

                                       … Training is not a full time job it is an all the time job.

                     …If your trainers have the right tools they can get the job done for your trainees.


Be Well, Do Good Work, and Keep In Touch.

Fred Haskett

To Learn More Contact Fred at TrueWinds Consulting


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