Author Archives: FredHaskett

8 Financial KPIs to Help Improve Performance

Small businesses encounter a variety of challenges, most of which have an impact on their finances. They have a higher vulnerability to the impact of poor decision making and inefficient financial management, than medium or large businesses. Poor decision making arises when decision-makers use inaccurate, irrelevant or outdated financial data while relying more on assumptions […]

What Are Vision Questions?

Successful organizations have long known about the power unleashed across a team when people are galvanized around an effective vision. There are dozens of approaches to facilitating an organizational vision process. The essential process is all about linking imagination and strategy – taking intuitive, creative and informed leaps into a possible aspirational future Having a […]

Ten Ways to Practice Good Customer Service

Be proactive. Provide the customer with information about the property they may not know. Be the customers’ eyes and ears on the outside of the property, not just the landscaping. When something needs attention let them know what needs to be done.   Be flexible. Offer the kind of pricing and other options that you […]