Author Archives: FredHaskett

What Are Vision Questions?

Successful organizations have long known about the power unleashed across a team when people are galvanized around an effective vision. There are dozens of approaches to facilitating an organizational vision process. The essential process is all about linking imagination and strategy – taking intuitive, creative and informed leaps into a possible aspirational future Having a […]

Ten Ways to Practice Good Customer Service

Be proactive. Provide the customer with information about the property they may not know. Be the customers’ eyes and ears on the outside of the property, not just the landscaping. When something needs attention let them know what needs to be done.   Be flexible. Offer the kind of pricing and other options that you […]

No Goals, No Passion, No Problem…

I see a lot on the web about Goals and Passion these days. Nearly every piece of writing about personal and team development talks in terms of goals and passion. They sell books, courses, and coaching structured around helping you realize your passion and achieve your goals.

 But something strikes me as missing in all that. Yes, passion is useful to have. It is the driving force that pushes people toward things. But passion can be misdirected — and it often is. On the less egregious side, people can be very passionate about metrics that mean a lot now but matter little over the long term. So… passion is really, only part of the equation.