Whether we realize it or not, each of us contributes to “word of mouth” advertising every day. And one of the key factors in word of mouth advertising is follow through. When we create an expectation for a client we need to follow up and be sure the expectation was met. When we follow through, […]
In sales there is a universal axiom that sales trainer Brian Tracy calls “The Law of Six”… …It states: “Clients really have no more than six objections to owning your product or using your service.” You may hear what seems like countless objects to sales during your career. However, if you categorize the objections […]
The notion that we can be excellent at anything can prompt passionate debate. On the one hand, it’s empowering and inspiring to believe that excellence is within our reach in any area to which we devote ourselves with sufficient diligence — something the researcher Anders Ericsson calls “deliberate practice.” Just think of how many movies […]
The New Year is upon us. We’re at the time-frame where companies begin to focus on year-end business prep and goal setting for the upcoming year. This time period is crucial to your business and will make a difference on your bottom line, efficiency and even your employee’s morale. As you prepare for the […]
Here are the six basic steps for handling objections or addressing questions and concerns. The system was popularized by the renown sales trainer J. Douglas Edwards. If followed it will almost always work in your favor during the objection process. Step 1. Hear the objection out. […]
Client complaints are, from time to time, a fact of life. Complaints that are handled promptly, graciously, and effectively can become opportunities to build client respect and loyalty. Complaints don’t have to be a win-lose proposition. Handle complaints right, and both you and the customer can win. Turn complaints into compliments by […]
The AM /PM Process. Morning Mobilization and End of Day Procedures to “Set the Stage” for Successful and Profitable Operations. There is no, “silver bullet” in the landscaping business that an owner can use that will assure success. Instead, there are a myriad of details like a puzzle that must be sorted out and […]
Small businesses encounter a variety of challenges, most of which have an impact on their finances. They have a higher vulnerability to the impact of poor decision making and inefficient financial management, than medium or large businesses. Poor decision making arises when decision-makers use inaccurate, irrelevant or outdated financial data while relying more on assumptions […]
Your Business Is a System To Make Your Business… ● More Efficient ● More Profitable …Think of it as a System Your business’ efforts to turn customer interest into profits is like a chain; it’s only as good as its weakest link. That’s why it’s a good idea to […]
Don’t you just love clients who are easy to do business with? You know the silent ones who always seem to be satisfied. They seem just too good to be true. In fact, you hardly hear from them, you must be doing a great job. Beware! When it comes to customer service, silence is not […]
