Author Archives: FredHaskett

SYSTEMS AND PROCESS… “Process and Procedures Matter”

In a growing business, there are many challenges. One such challenge is putting together manuals that outline new processes and procedures in the company. Not just the putting together of the actual manual, but getting a working system in place is difficult. It is very important that as your business grows, you implement new ways […]

CLIENT CARE……”Understanding Client Needs”

Clients come to you because they have unsatisfied needs and wants and they are looking for you to fill them. They need someone they can count on, they want high quality maintenance at a fair market value for the service provided, and so on. The key to satisfying their needs is simply understanding. The better […]

SELLING……FIVE STEPS TO COMPLETE ON FIRST VISIT TO A PROSPECTIVE CLIENT

1. Know the property and the project: Check out the site using your mapping software, walk the site prior to the meeting.      *  Photograph the areas for conversation. .     *  Take notes of you observations. *  Pick out potential areas for improvement.   *  Note highly visible areas.   2. Review the specifications:  […]

SYSTEMS… …Process and Procedures Matter

In a growing business, there are many challenges. One such challenge is putting together forms and manuals that outline new processes and procedures in the company. Not just the putting together of the actual forms or manuals but getting a working system in place is difficult. It is very important that as your business grows, […]

PEOPLE CARE……How to Develop “High Performance” Account Managers

The role of Account Manager in the landscape industry is a Critical Path function. Account Managers are the only job roles (other than the Owner / President, Division Manager / Branch Manager) that touch and require proficiency In ALL the Primary Segments of your Business.     Overall Management and Organization Operations Marketing and Branding […]